Refund Policy

1Our Promise

We offer a free trial so you can test channel quality, buffering and device compatibility before you pay. We encourage every new customer to use it first.

If something is not right after you subscribe, contact us first. In most cases we can fix the problem quickly.

2Free Trial First

Because a trial is available, we recommend testing the service on all the devices you plan to use (for example Firestick, Android TV, Smart TV or phone) before buying a paid plan.

3When You Can Get a Refund

You may request a refund within 48 hours of your first payment if:

• The service does not work on your device after our support team has tried to fix it.
• You were charged twice or charged the wrong amount.
• You were unable to activate your subscription because of a fault on our side.
• The service is materially different from how it was described on our website at the time you bought it.

4When Refunds Are Not Available

• Requests made after 48 hours from the first payment.
• Renewals, unless you ask for a refund before the renewal period begins or you were charged in error.
• Problems caused by your own internet connection, router, VPN or device, where our support team has confirmed that the service itself is working.
• Accounts suspended or closed for breaking our Terms of Service.
• Free trials, which are free and cannot be refunded.
• Special or limited-time offers, unless the offer terms say otherwise.

5Your Statutory Rights

This policy does not affect your legal rights as a consumer in the United Kingdom. Under the Consumer Contracts Regulations 2013 you normally have a 14-day cancellation period for online purchases. For digital content that starts immediately, you agree that access can begin straight away and that this right may be lost once the service has been supplied.

Nothing in this policy limits any right that cannot be excluded by law.

6How to Request a Refund

Contact us with the following details:

• The name and email address used for the order.
• Your payment reference or transaction ID.
• A short description of the problem and the device you are using.

Send your request on WhatsApp at +44 7853 740795 or by email to officialukiptv@gmail.com.

7Refund Processing Time

We review every request within 2 working days. Approved refunds are sent back to your original payment method. Your bank or payment provider may take 5 to 10 working days to show the money in your account.

8Changes to This Policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed. The policy that applies to you is the one in force when you placed your order.